What the Search Code is
The Search Code is a set of minimum standards for organisations that provide property searches. It is monitored and enforced independently by the Property Codes Compliance Board. Subscribing to it is voluntary — which is why you should check that any search provider you use actually does.
What it guarantees you
- Searches are undertaken with reasonable care and skill by trained staff
- The provider holds adequate professional indemnity insurance
- Search results are handled and delivered securely and confidentially
- You are given clear information about what a search covers, and what it does not
- Complaints are handled promptly, and to a published procedure
- Where a complaint cannot be resolved, independent redress is available
- Fees and terms are set out clearly before you order
Compensation
Where a search subscribing to the Code is found to have been prepared negligently or inaccurately, and you suffer a loss as a result, the provider's insurance stands behind it. The Code requires providers to hold cover appropriate to the searches they supply.
If something goes wrong
Raise it with us first — most issues are resolved quickly once someone actually looks at them. Our complaints procedure sets out how, and how long we will take.
If we cannot resolve it between us, you can refer the matter to The Property Ombudsman, which provides free, independent redress. You do not need our agreement to do so.
'Do you subscribe to the Search Code, and are you registered with an approved redress scheme?' If the answer is anything other than a straight yes, that is worth knowing before you order.
Order from a provider that signs up to it.
We subscribe to the Search Code and we are registered with The Property Ombudsman.
Or call 0151 652 4184 — telephone support seven days a week