Name: Jane Hay Searches
Address: 47 Hamilton Square, Birkenhead, Wirral, CH41 5AR, GB
Telephone: 0151 652 4184
Price range: ££

Who we are

Jane Hay Limited, 47 Hamilton Square, Birkenhead, Wirral CH41 5AR, company number 5652905, is the data controller for personal data we collect through this website and in providing our services. You can contact us at info@janehaysearches.com or on 0151 652 4184.

What we collect

Contact details you give us — name, firm, email address, telephone number
Property details relating to the searches you order
Where you use our AML services: identity documents, verification data and, where you use source of funds verification, financial transaction data
Correspondence between us
Technical data about your visit to this website, such as pages viewed

Why we use it, and our lawful basis

To provide the services you have asked for — performance of a contract
To respond to enquiries — legitimate interests, or steps prior to a contract
To meet our obligations under money laundering regulations — legal obligation
To keep records for accounting and tax — legal obligation
To improve this website — legitimate interests

To provide a search we pass the property address, and where necessary your reference, to the relevant third party: local authorities, water undertakers, the Coal Authority, HM Land Registry, and specialist data and report providers. For AML services we pass identity data to the verification providers we use.

We also use service providers for IT, hosting and payment processing, who act on our instructions. We do not sell personal data to anyone, for any purpose.

How long we keep it

Search records are retained for a period appropriate to potential claims and to our professional indemnity arrangements. Records held under money laundering regulations are retained for the period those regulations require, normally five years from the end of the business relationship or the completion of the transaction. Accounting records are kept for six years.

Where data is held

Data is held in secure cloud infrastructure. Where any provider processes data outside the UK, we ensure an appropriate transfer mechanism is in place.

Security

We hold Cyber Essentials Plus certification, which involves independent testing of our systems rather than self-assessment. Access to personal data is restricted to staff who need it to do their job.

Your rights

You have the right to ask for a copy of the personal data we hold about you, to have inaccurate data corrected, to ask us to delete data where we no longer need it, to restrict or object to processing, and to data portability in certain circumstances. Some of these rights are limited where we have a legal obligation to keep records — anti-money laundering records in particular.

To exercise any of these rights, email info@janehaysearches.com.

Complaints

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Have this reviewed

This policy is drafted for this website and reflects the services described on it. Before publishing it as your final position, have it checked against your actual data flows, your processors and your ICO registration.

Last updated 4 September 2026.

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